Changing the Conversation in Healthcare
Tiffany Christensen was born with cystic fibrosis and has received two life-saving double lung transplants. Tiffany has presented over a thousand workshops and lectures to providors, patients and families and is driven to be a bridge between the patient perspective and the provider experience.
Since 2007, Tiffany has opened her heart and shared her story as a vehicle to illustrating the opportunities and challenges within the new age of relationship-centered care.
Tiffany is a TeamSTEPPS Master Trainer, a Respecting Choices Advance Care Planning Instructor, an APPEAL certificate recipient, and the creator of her own Train the Trainer workshop series entitled “Finding Your Voice in the Healthcare Maze.” Christensen is a nationally recognized public speaker and the author of three books exploring advocacy, end of life planning and partnership strategies in healthcare. She is a board member of the Beryl Institute for improving the patient experience and is faculty for the Patient Safety Officer Training at the Institute for Healthcare Improvement. Christensen worked as the Program Coordinator for Duke Medicine’s Patient Advisory Council Expansion Program in which she was responsible for design and implementation of a standardized PFAC model and training. Christensen succeeded in implementing this model in many clinical specialty areas while serving as a patient advocate at Duke Hospital working primarily in the area of Oncology.
Currently, Tiffany is the Performance Improvement Specialist at the NC Quality Center working on operationalizing PFE across NC and sharing the lessons and models on the national stage. See her menu of PFE services on the NCQC website.
You can also visit her musings on her Facebook Page: Tiffany Christensen is Sick Girl Speaks
I learned so much from her; I feel so fortunate to have been here.
I think that the presentation was AMAZING and even though advance care planning is something I do almost daily, I learned a lot of information.
Tiffany is fantastic! She keeps things moving and interesting; the audience was captivated.
Tiffany was inspiring, motivating, interesting and very hilarious!
Probably the best lecture we’ve ever had in med school.
Thank you for your presentation today. It was a life-changing experience for me personally and professionally.
Tiffany has found her “purpose”. I found this presentation one of the most powerful ever!!